CANCELLATIONS & RETURNS POLICY

Cancelling An Order

If you need to cancel your order, you must notify us from your registered e-mail address from which your order was placed with your full order details. When you place your order, your order status will be shown as ON HOLD. Once a member of our sales team starts to review your order, your order status will change to PAYMENT PENDING. During this time you will be contacted by us and be requested for confirmation on order details and that you wish to PROCEED or CANCEL your order. If you confirm that you wish to CANCEL, we will not take any payment and your order will be cancelled along with it’s status changed to CANCELLED. However, if you confirm with us that you wish to PROCEED with your order, we will take payment from your given details to Stripe and set your order status to PROCESSING. The order CANNOT be cancelled once it has been marked as PROCESSING.

Returns and Warranty

WE CAN ONLY OFFER RETURNS FOR PRODUCTS THAT WE HOLD IN STOCK. WE DO NOT ACCEPT RETURNS FOR ANY PRODUCTS THAT ARE A CUSTOM/SPECIAL ORDER. ALL CUSTOM/SPECIAL ORDERS ARE FINAL. ALL CUSTOM/SPECIAL ORDERS WILL BE STATED AND YOU WILL ALSO BE NOTIFIED IN YOUR CONFIRMATION OF ORDER REQUEST. All products that we do not hold in stock are requested from our suppliers once you CONFIRM your order placement with us. During our confirmation of your order procedure with us, we will notify you if the products you wish to purchase are from our stock, or will be from our relevant supplier. You will be asked if you wish to proceed with your order as explained in our ORDERING procedure. If you want to return your products, you must notify us within 14 days of receiving your products. We will NOT ACCEPT any products returned to us without prior approval by us. Once you have notified us and we accept your returns request, we will issue you with a return number that must be accompanied with the products to be returned. Products to be returned must be in as NEW and completely UNUSED condition and still in original packaging throughout. Products cannot be returned if they have been used, test fitted, tyre mounted or any damage incurred while removing from packaging. You will be fully responsible for the postage cost of the products to be returned by a tracked and signed for courier service. Any product agreed to be returned and found in as NEW condition, completely UNUSED condition and still in original packaging will be subject to a 15% re-stocking fee with the remaining product cost being refunded but will be excluding the return postage cost covered by the you as stated. Any product found damaged on return will incur additional costs to you depending on the damage found. If significant damage is found, we will have to reject your return and you will have to pay for the product to be returned to you. We can only offer an exchange if your product is found immediately faulty upon DELIVERY or under the Structural Warranty. All products are visually inspected for visible damage prior to being posted to you. Production blemishes do not count as damage. Significant blemishes identified by us before product is posted will be notified to you if stock levels do not permit us to carry out an exchange prior to product being posted. Options will be discussed with you should such a situation arise. All products sold come with a 12 months structural warranty provided exclusively by the product manufacturers/UK importers. The warranty only exists with the original buyer and does not carry onto a third party. In the event that you have to make a claim under warranty, you must contact us first from your registered e-mail of which you placed the order with along with the original invoice. We cannot look to make claim without the original invoice. Once you have contacted us and we agree to making a claim, we will then act on your behalf to persue your warranty claim with the respected manufaturer/importer. In most claims, products deemed faulty under warranty will need to be returned to either ourselves or the manufactuer/importer for further inspection. In the unlikely event that warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Any costs incurred during a claim that is not deemed valid will be invoiced to the original buyer. All warranties will be made void in the event that products have been modified in anyway.